We want you to be fully satisfied with your purchase. This policy explains the circumstances under which we offer refunds for each type of service.
We encourage you to review the course content, webinar details, or product description carefully before purchasing. For any questions prior to purchase, please contact us at support@odiaengineer.com or WhatsApp us at +91 84668 80880.
| Condition | Refund |
|---|---|
| Refund requested within 7 days of purchase AND less than 10% of the course content has been accessed | Full Refund |
| Refund requested within 7 days but more than 10% content accessed | No Refund |
| Refund requested after 7 days of purchase | No Refund |
| Technical issue preventing access (platform fault, not user-side) | Full Refund or credit |
Access percentage is measured by our system. We reserve the right to verify access records before processing any course refund.
| Cancellation Timing | Refund |
|---|---|
| Cancelled 72+ hours before the first session | Full Refund |
| Cancelled 24–72 hours before the first session | 50% Refund |
| Cancelled less than 24 hours before the first session | No Refund |
| Batch has already started (any session attended) | No Refund |
| Batch cancelled by Odia Engineer | Full Refund or batch transfer |
If a batch is postponed (not cancelled) by Odia Engineer, you may opt for a transfer to the rescheduled batch or a full refund.
| Condition | Refund |
|---|---|
| Cancellation request 24+ hours before the webinar start time | Full Refund |
| Cancellation request less than 24 hours before the webinar | No Refund |
| Webinar attended (even partially) | No Refund |
| Webinar cancelled or rescheduled by Odia Engineer | Full Refund or credit for next session |
| Combo pack — individual webinars partially used | Refund only for unused webinars if requested 24+ hours before each session |
| Condition | Refund |
|---|---|
| Refund requested before credentials are delivered | Full Refund |
| Credentials already delivered to you | No Refund |
| Server down for more than 48 consecutive hours (Odia Engineer fault) | Pro-rata credit or extension |
| Plan expires without use (user did not connect) | No Refund |
Server credentials are typically delivered within 24 hours of payment confirmation. Once credentials are shared via email or WhatsApp, the service is considered delivered.
| Condition | Refund |
|---|---|
| Cancellation 24+ hours before the scheduled session | Full Refund |
| Cancellation less than 24 hours before the session | 50% Refund |
| Session already started or completed | No Refund |
| Expert unavailable (Odia Engineer side) | Full Refund or rescheduled session |
Digital documents, PDF guides, interview preparation packs, and configuration guides are non-refundable once downloaded or accessed. This is because digital content cannot be "returned."
If you encounter a technical issue preventing download or access, please contact us immediately and we will resolve the issue or provide a replacement.
Regardless of product type, refunds will not be issued in the following situations:
To initiate a refund, please follow these steps:
You may also initiate a refund request via WhatsApp at +91 84668 80880, but all formal approvals are processed via email only.
Once a refund is approved:
Processing times may vary based on your bank or payment provider. Odia Engineer is not responsible for delays caused by your financial institution.
For all refund queries, please reach out to us:
Our support team is available Monday – Saturday, 9 AM – 7 PM IST.
